Do Library Staff Know What The Users Want?
Perhaps the most basic premise for delivering a great library user experience is knowing what members of the user community want from the library, and being able to articulate their service...
View ArticleHow To Tell If They Really Love Your Library
This is a profession that promotes the idea of loving a library. If you need some evidence just visit ILoveLibraries.org. If you find it difficult to express love for a building, then you can shift...
View ArticlePower of Experience in Higher Education
While some students come to college with complete certainty about their major, many others are less than totally committed to their declared major or they are clearly undecided. For all those students...
View ArticleConvenience Trumps Qual..Wait…Library Experiences Should Transcend Fast Food
When Ranganathan stated his fourth law of library science, “Save the Time of the Reader” he probably did not intend for us to create a library experience that operates under the same principles as a...
View ArticleI Still Want People To Brag About Their Great Library Experience
What is happiness? You might say it’s the absence of sorrow or problems, or freedom from suffering. It might be just feeling good about life and the world around you – or whatever just happened to put...
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Your Library Is AWE-some
What do libraries have in common with fish markets? Most of the transactions, on the surface, are fairly mundane. Buy a fillet. Borrow a book. Ask if the library has a certain journal. Ask how to fry...
View ArticleStaff Expertise Makes A Difference
If there was one thing you wish everyone in your community knew about the library that you believed they needed to know – and didn’t – what would that be? That you had hundreds of thousands or even...
View ArticleWhen Libraries Don’t Provide Value
Librarians of all types, but especially academic librarians, know how important it is to communicate how the library adds value to the community. Librarians increasingly aim to gather data and stories...
View ArticleFor a Better Library UX…See a Psychologist
Have you wondered why community members decide to come to your library…or choose to go elsewhere? Of course you have. What librarian, particularly administrators who need to demonstrate library value...
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